FAQ
Collapsible content
How long does shipping take?
Shipping takes 2-5 business days for US locations
Shipping takes 5-10 business days for locations outside the US
Do you take returns for deliveries in the US (all territories) and Canada?
Yes, but the return must be started within 7 days after delivery.
Do you take returns for deliveries outside US territories and Canada?
No, not currently.
For how long after delivery do you take returns?
7 days. Return must be started within 7 days after delivery.
What are the conditions for the return to be accepted?
We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
How may I start a return?
Go to the contact page to send an email with your order number included and the reason for return.
When will I get a refund if my return is accepted?
Your refund will be issued immediately once your return is accepted, but it may take up to 3-10 business days for your bank to process the return.
Does each clothing item really have usable pockets?
Yes, each clothing item has usable pockets. This is Pocketly’s mission.